What is your return policy?
Please Read Carefully
We want happy customers so if there is a problem with your order please contact customer service. Each order is custom made after the order is received and with custom prints, print issues occasionally happen, these are easily taken care of so don’t hesitate to contact us if there is any issue with your item. For misprints, damage to the item, missing items, incorrect item sent, or any other manufacturer errors please include the order number, issue with the order, and whether you are requesting a refund or replacement item. Typically we send a replacement item at no additional cost. No refunds or exchanges will be processed after 20 days of processed orders. Because these are custom orders we typically can not accept returns or replacements in the case where the customer ordered the wrong size. Please view the sizing chart on each of the product pages and don’t hesitate to contact us with any questions before ordering.
How do your sizes fit?
Sizes vary from product type to product type so on each product page we include a sizing chart so you can get the fit you like. Some people prefer a looser fit, some more athletic and it will also depend on the style of the item so pay close attention to the description of the fit and the measurements in the description, some items run big, some small and some true to size, and we will list this in the item description so you can get exactly what you want.
Where is my stuff?
On it’s way, no seriously, typical fulfillment times are about 3-5 days. You will be notified of shipping and tracking information for your order. These items are custom, so it takes a little longer to fulfill some items than others. We also may lose availability of an item from time to time, in the case that your item is not immediately available, we may contact you. DownrangeStore.com operates with custom print fulfillment services and items are shipped directly from the fulfillment company. In the case where the tracking information provided is inaccurate or the item shows ‘delivered’ and you have not received your item, please contact the carrier directly to resolve tracking and delivery issues with the carrier as in some cases carriers mark items ‘delivered’ when they are still ‘out for delivery’. If your item is missing or just was not delivered, please contact customer service.
Can I use multiple coupons on one order?
C’mon, we got to make a living, we only process one coupon per order so discounts cannot be stacked. Too many discounts and your items would be free. What kind of business model is that?
I love a design but would love it better on a different item, can you make this happen?
Yes, well probably. We aim to please, but not all designs look good on all products. If you would like to see a design on a specific piece of gear, let us know and we will see what we can do. We appreciate the feedback.